In Aetas Diagnostics’ Terms & Conditions, you can read more about the conditions under which we sell our services.


Who are we?

Aetas Diagnostics is a private specialist medical practice and diagnostic company. We perform medical treatments and biological analyses for private individuals, companies, and the public health sector.

Our address and contact information are:

Aetas Diagnostics ApS

Strandvejen 64D, 2nd floor

2900 Hellerup

Phone: +45 70 70 74 64

CVR: 41304731


Purchase of products and booking of appointments

Purchasing our products is done either on our website or in our clinic. When you buy an item from us, you also accept our terms and conditions as well as our privacy policy.


Booking of appointments

  • When purchasing and accepting one of our examinations or consultations, the purchase is considered an agreement and thus the applicable agreement between the parties. Online trading conditions (“Sales and Delivery Terms”) apply to any agreement made between a private person and Aetas Diagnostics.
  • It is a condition for entering into the agreement that you are at least 18 years old. If you are under 15 years old, a power of attorney from your parents or guardian must be submitted.
  • When booking, you must provide your name, email address, phone number, CPR number, and address. If you are a foreign citizen and do not have a CPR number, please provide your social security ID number. You will receive a confirmation via email upon booking as well as an invoice for the purchase.
  • The Sales and Delivery Terms apply when you order or purchase goods or services from


Our Products

The contents of our product packages are described on our website. Our health examinations are structured as basic packages, with optional add-on modules. Under “Included Biomarkers” you can see what is included and what can be chosen as an addition. We invoice for extra consultation time used beyond what is included, as well as services that are part of our treatment of you, as needed.


Prices and payment

  • Our prices are listed on our website and in our correspondence with you. We invoice you for the services in advance of your consultation. Certain services such as extra consultation time and additional tests will be invoiced afterward.
  • All orders must be paid for at the time of ordering either in advance or on-site in the clinic. By paying for the order, you accept our prices, sales conditions, and privacy policy. All prices are in DKK and health services performed in connection with diagnosis, treatment, preventive treatment, or maintenance of a health condition are exempt from VAT. Otherwise, VAT is applied. We reserve the right to change our prices.
  • Medical consultations and consultations related to hormone therapy must be paid at least 1 week before the booked time. In case of non-payment, the appointment will be canceled.
  • You can pay with VISA-Dankort, VISA, VISA Electron, and Mastercard as well as gift cards. When booking an appointment via our website, payment is made immediately, with the exception of certain services.
  • All product prices are exclusive of all shipping and handling costs and any sales, value-added, or other taxes and duties imposed in respect of the sale, delivery, or use of the products, and such items, if applicable, will be added to the invoice.



Issuance of Prescriptions

To obtain a prescription, there must be a medical indication, which is assessed individually by the responsible physician. The fee for issuing the first prescription is 1,450 DKK. This amount is payable regardless of whether the prescription is part of a consultation, a treatment course, or another package. This does not apply for hormone therapy. Secondary prescriptions cost 450 DKK per prescription.

Renewal of Prescriptions

In most cases, renewing a prescription requires a separate consultation, which must be paid for separately. The fee for renewing a prescription is 650 DKK per prescription.


Payment Terms

  • For business customers: Payment is due net cash upon invoicing, and all services are subject to VAT.
  • For private customers: Purchase of services and products can be made on our website. Payment via the website is primarily made by credit card.


Cancellation of consultations and refunds

  • Cancellations of appointments for sampling and consultations must be made at least 96 hours prior to the scheduled time in order to qualify for a refund. The calculation of this period begins from the moment we receive your written cancellation via email, during our business hours. Cancellations made less than 96 hours before the appointment will not be eligible for a refund; however, a voucher may be issued if we receive the cancellation at least 24 hours before the appointment. Cancellations made within 24 hours of the appointment will neither be refunded nor will a voucher be issued
  • A fee of 1,000 DKK will be charged if you do not show up for the scheduled examination.
  • For medical consultations, we charge the full amount for no-shows or cancellations less than 72 hours before your appointment.


Rescheduling your consultation time

You can reschedule your appointment up to 24 hours before your appointment. This does NOT apply to medical consultations and consultations related to hormone therapy. Changes in these cases must be made at least 96 hours before the booked time. In some cases, a fee may be charged for changes. The time is calculated from the moment we receive a message from you in writing via our email within our opening hours.



  • Aetas Diagnostics sends an invoice after the purchase of an examination or consultation. The invoice will contain a brief description of the products, quantity, any additional costs, and the total price.
  • Any amount not paid on time will incur interest at 1.5% per month until full payment is received. The buyer is responsible for reasonable collection costs that the seller may incur.



We can only sell an item as long as it is in stock, therefore we reserve the right to sold-out items. Unclear results may occur in rare cases and are considered a delivered result. We reserve the right to delays in response times due to unforeseen events. In some cases, errors may occur, which may mean that you need to take your test again.



We reserve the right to delays in response times due to unforeseen events. In certain cases, errors may occur, which may require you to be called in for another examination. Unclear results may occur in rare cases and are considered a delivered result. In special cases of errors during sampling, you will not be charged extra to redo the analysis or examination. We will contact you if there are errors in your analyses and guide you through any changes in the process.



If you have purchased goods from Aetas Diagnostics that require shipping, we will ensure that the products are packed in containers designed to protect the products from damage during normal shipping. Shipping is carried out through Postnord, UPS, or Fedex.


Subscription Terms

Subscription Service

A Baseline or Health Intelligence subscription entitles you to receive an annual health examination (Baseline or Health Intelligence) as well as a suPAR Health test, weight control, and blood pressure check every 3 months. By subscribing, you confirm the mentioned services and are obliged to fulfill the conditions described herein.


As part of this subscription, Baseline members receive a 10% discount on all additional services and consultations, while Health Intelligence members receive a 15% discount on additional services and consultations. Discounts apply only to services offered directly by Aetas and cannot be combined with other offers or discounts.

Commitment Period

By accepting these terms, you commit to a minimum commitment period of 3 months from the start date of the subscription.

You cannot terminate the subscription before the end of this period without prior written approval from Aetas.

The subscription is considered subscribed and valid when you have received the order confirmation for it.


You have the right to terminate your subscription by giving Aetas written notice with 1 month’s notice after the end of the minimum commitment period. The termination must be clear and include your full name and the desired date of termination of the subscription.

Automatic Renewal

The subscription is automatically renewed for a new 12-month period unless the member actively cancels it. Members will be informed about the upcoming renewal at least 30 days before the renewal date and have the right to terminate the subscription in accordance with point 4.

Right of Withdrawal

According to Danish law, you have the right to withdraw from this subscription agreement within 14 days from the agreement’s conclusion. If you wish to exercise this right, you must give Aetas written notice within the deadline. The deadline is counted from the date of subscription creation.

If you have used the subscription’s discounts within this period, you will have to repay the discounts.

Refund upon Termination

Upon valid termination of the subscription, any prepaid amounts for the remaining subscription period will be refunded if payment has been made for a period after the termination. The refund will be processed within a reasonable time frame after receipt of the written termination.


Aetas reserves the right to change the terms of this subscription with appropriate notice to the members. The changes will take effect after the specified notice period and will be communicated clearly to the members in writing or on Aetas’ website.



The information on this website is for informational purposes only. Unless explicitly stated, no material on this website is intended for the treatment and diagnosis of diseases. The information on this website constitutes only information on health optimization. If you have a diagnosis, are under medical treatment, or are pregnant, you should always consult your own doctor before starting a new treatment. Never ignore or delay advice from your own doctor because of something you have read on this website.


Force Majeure

Neither party can be held liable to the other party for non-fulfillment of their obligations under this agreement if it is due to circumstances beyond their reasonable control. These circumstances may include, but are not limited to, war, terrorism, riots, embargoes, strikes or other labor disputes, natural disasters, fires, floods, explosions, accidents, international conflicts, political events, shortages of raw materials, and transport accidents.

If a force majeure situation lasts for more than 30 days, the non-delayed party has the right to terminate the agreement by giving written notice to the other party.